Enterprise-level AI Ticketing Hub
SST SAP Support Desk
High-contrast enterprise SaaS platform for SAP Module SLA Management, Incident Routing, Transport Request audits, and AI-suggested resolutions.
Role-Based Workspaces
Separate workspaces for Super Admins, Managers, Consultants, and Customers. Strict RLS filters enforce that customer tickets remain isolated.
SLA Guard Engine
Strict response and resolution timers governed by priority (Critical P1 to Low P4). Dynamic SlaBadges track ticking deadlines in real-time.
SAP Transport Auditing
Log transport requests directly against functional enhancements. Full timeline audits track ticket state transitions from creation to closure.
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