Manage incidents, service requests, approvals, consultants, contracts, SLA commitments, and operational workflows through one intelligent platform.
Operations at enterprise scale
The numbers behind organizations that run their entire service delivery on Assist360.
One platform. Every service workflow.
Scroll through the modules that replace your patchwork of trackers, sheets and inboxes.
Every incident, triaged in seconds
AI classifies severity, predicts priority and routes to the right consultant the moment a ticket lands — with full SLA telemetry attached from minute one.
Service catalog with built-in governance
Standardized request types, approval matrices and fulfillment workflows — so routine work flows without email chains or shadow queues.
Contracts and hours, reconciled live
Monthly budgets, annual allocations and consumed effort reconcile in real time across every customer contract — no spreadsheet drift, no billing surprises.
Approvals that never stall
Hour estimates, closures, reopens and escalations move through configurable approval chains with full audit trails and instant notifications.
SLA telemetry on every ticket
Breach prediction, escalation triggers and priority-tiered targets (8h / 16h / 32h / 64h) — enforced consistently across dashboards, reports and notifications.
An AI copilot across the whole desk
Classification, routing, workload forecasting and resolution suggestions are woven into every workflow — not bolted on as a chatbot.
Board-ready analytics, zero exports
Executive scorecards, consultant performance, satisfaction trends and escalation analytics — rendered live from operational data.
Escalations with teeth
Acknowledgement tracking, reason codes and executive visibility ensure escalations get owned — not just forwarded.
Institutional knowledge, retained
Resolution histories and asset context become searchable knowledge that compounds — onboarding new consultants in days, not quarters.
Service context for every system
Tickets link to systems, modules and landscapes — so impact analysis and root-cause work start with context instead of archaeology.
Meet Your AI Service Operations Copilot
Nine intelligence systems working the queue with your team — classifying, predicting, routing and explaining, around the clock.
AI Ticket Classification
Module, category and request type detected from raw descriptions.
AI Priority Prediction
Business impact scored against history to set the right priority.
AI Resolution Suggestions
Similar incidents and knowledge surfaced before work begins.
AI Workload Forecasting
Queue load predicted per module and consultant, 7 days out.
AI Escalation Prediction
Tickets likely to escalate get flagged while they are still calm.
AI SLA Breach Detection
Continuous countdown analysis triggers action before breach.
AI Executive Insights
Anomalies and trends narrated for leadership, automatically.
AI Knowledge Search
Semantic search across resolutions, comments and runbooks.
AI Smart Routing
Skills, capacity and history matched to assign the best owner.
From request to boardroom
One continuous, governed flow — no swivel-chair handoffs.
Customer
Raises a request from the portal with module, impact and attachments.
Ticket
AI classifies, prioritizes and stamps the SLA clock instantly.
Assignment
Smart routing matches skills, capacity and history.
Consultant
Estimates hours, logs effort and collaborates in-thread.
Approval
Managers approve estimates and closures with one click.
Resolution
Fix verified with the customer; satisfaction captured.
Closure
Hours reconcile against the contract automatically.
Reporting
Every event feeds live operational reports.
Executive Analytics
Leadership sees trends, risks and ROI in real time.
Decisions backed by live operational truth
Every chart in the product renders from operational data — these panels mirror the executive workspace your leadership will live in.
Ticket Trends
Opened vs resolved · 6 months
SLA by Priority
Compliance per tier
Consultant Performance
Composite score · top 5
Resolution Time
Mean hours to resolve
Customer Satisfaction
CSAT trajectory · 6 quarters
Escalation Trends
Weekly escalations · declining
Contract Utilization
Hours consumed vs budget
Workload Forecasting
Actual vs AI forecast
Everything an enterprise service desk needs
Twenty-four capabilities, one coherent platform — no plugin roulette.
AI Copilot
Classification, routing and suggestions in every queue.
Contract Tracking
Budgets, burn rates and renewals reconciled live.
Role Management
SuperAdmin, Manager, Consultant and Customer governance.
Asset Management
Systems and landscapes linked to every ticket.
Knowledge Base
Resolutions become searchable institutional memory.
Escalation Engine
Acknowledgement tracking with executive visibility.
Approval Matrix
Configurable chains for estimates, closures and reopens.
Advanced Reporting
Operational and executive reports without exports.
Realtime Updates
Sub-second sync across every connected dashboard.
Audit Logs
Every privileged action recorded immutably.
Document Management
Versioned, permission-scoped attachments.
Multi Tenant
Row-level isolation between every customer org.
SSO Ready
SAML / OIDC identity federation for the enterprise.
API Integrations
REST APIs and webhooks for your toolchain.
Custom Workflows
Status flows modeled on how your desk works.
Advanced Search
Filters across modules, people, priority and time.
Dashboard Builder
Role-specific cockpits for every persona.
Custom SLA
Per-organization targets with tiered defaults.
Custom Forms
Request types with the fields your business needs.
User Governance
Lockouts, password policy and forced rotation.
Operational Insights
Queue health and aging surfaced continuously.
Executive Insights
Trends and anomalies narrated for leadership.
Workload Planning
Capacity and forecast in one planning view.
Notification Engine
Targeted, real-time alerts on every event.
Trusted by operations leaders
“Assist360 replaced three trackers and a wall of spreadsheets. SLA compliance went from a monthly argument to a live number nobody disputes.”
PRPriya RaghavanVP, IT Operations · Meridian Manufacturing“The AI routing is uncanny. Tickets land with the right consultant before our leads even open the queue — first-touch resolution is up 38%.”
DODaniel OkaforHead of SAP Services · Crestline Group“Contract utilization used to take finance a week to reconcile each quarter. Now it is a dashboard my CFO checks over coffee.”
HWHannah WeissDirector, Shared Services · Alpenstein AG“We run follow-the-sun support across three regions on Assist360. The escalation engine alone paid for the platform.”
MLMarcus LindqvistCIO · Polaris Logistics
“Onboarding a new consultant used to take a quarter. With the knowledge surface and ticket history, they are productive in their first week.”
ADAisha DemirDelivery Director · Bosphorus Tech“Our customers see their own portal, their own SLAs, their own data — and nothing else. Multi-tenant isolation was the deciding factor.”
THTomás HerreraManaging Partner · Andes Consulting“Executive reporting that used to be a 40-slide deck is now a link. Board meetings start from the same live numbers we operate on.”
GMGrace MwangiCOO · Savanna Digital“The approval matrix mapped our delegation-of-authority policy exactly. Audit walked through the logs and signed off in a day.”
JBJonathan BrooksHead of Internal Audit · Halcyon Energy
Enterprise security, not an afterthought
The controls your security review will ask about — already in place.
Encryption
TLS in transit, AES-256 at rest — keys rotated on schedule.
Role-Based Access
Row-level security isolates every tenant and role.
Audit Logging
Privileged actions recorded with actor, target and time.
Account Lockout
Automatic lockout after repeated failed sign-in attempts.
Credential Rotation
Enforced first-login and admin-triggered password resets.
Data Residency
Regional hosting options for sovereignty requirements.
Compliance
ISO-aligned controls and exportable evidence.
Enterprise Governance
Password policy, lockouts and forced rotation built in.
The ROI your CFO can audit
Join the waitlist
Be first in line as we onboard new enterprise tenants each month.
See Assist360 on your data
A 30-minute walkthrough with a solutions architect — your workflows, your SLAs.